Depending on your Mail Bagging needs, you can choose a Shared Mail Bagging plan or a customized VPS or Dedicated solution.

Webservio understands that mail server downtime can be very critical. Therefore, we developed our own customized interface which allows you to view the "From," "To," and "Time/Date" fields of your email queue. This allows you to see what messages are in your queue and ensure that the emails are being bagged. With the control panel, you will have the ability to change parameters such as your mail server destination and monitoring emails. The log file can also be used to give details on each email that was received.

A MX (mail exchange) record routes the email for the domain to the correct mail server. Without a valid mail exchange record, one cannot send and receive emails. When a message is sent to an email address, that piece of mail is routed through to the mail server whose MX record is listed in the domain name system (DNS). If your mail server goes down, then the mail is routed to the next MX record listed in the DNS. If no additional MX records are specified, then the message is returned to the sender as undeliverable.

When you sign up for Webservio's Mail Bagging solution, we will provide you with a backup MX record to add to your DNS. In the event that your mail server fails, your mail is routed to the backup MX record of Webservio's mail server. Our mail server bags the emails sent to your server until it comes back online. Once your mail server is back online, Webservio relays all the bagged emails to your MX record, thereby ensuring that no messages are lost while your server is inactive.

Yes. Our Mail Bagging service is very flexible and can back up emails for just about any situation. In this case, we can bag the emails if your provider's mail server goes down. Once it is back up, we will still relay all the emails to that mail server in the same way we would to a dedicated server.

Mail Bagging (aka mail spooling and mail backup) is extremely important. Imagine the problems that will arise if your customers and employees cannot communicate for a week via email. If you do no think that such an event could take place, consider what would happen if a natural disaster such as a tsunami, earthquake, flood, or hurricane occurs in your area. Your mail server will go down because there will be no Internet connection or electricity; your mail server may even be completely destroyed. If this occurs, email messages from your customers will be returned to them as undeliverable.

In a less extreme example, your mail server could be overloaded by a spam attack, causing valid messages to be bounced back during this temporary downtime. These circumstances, among others, are reasons that backing up your email is so important. Webservio will store your messages during your mail server's downtime, thereby preventing the loss of respect and revenue from your customers and maintaining essential communication.

No. To protect the privacy of our clients, the Shared Mail Bagging control panel will only show limited fields such as "From", "To", and "Date" without displaying the actual body of the email. If you need a solution that will give you access to view the body of your emails, please call our sales department at 865.692.5425 or email us at sales@webservio.com and ask about our VPS, Dedicated, or Email Continuity Mail Bagging plans. Alternately, you can find more information by clicking into the following links:

VPS Mail Bagging

Dedicated Mail Bagging

Email Continuity

Yes. Webservio can accept check payments for setting up the Mail Bagging service for your organization. However, the setup is only completed after the check payment is processed. Please allow at least two weeks for completion of the setup when paying by check.

Webservio aims to complete all Mail Bagging setups within four hours of order placement during normal business hours. If you have an urgent situation, you may contact support@webservio.net to expedite the setup. However, please be considerate of other customers by asking for an expedited request only in an emergency. There is an additional emergency setup fee.

The current Mail Bagging setup comes with basic virus protection and four Black Hole List lookups for all bagged emails. Webservio also offers an Anti-Spam Control Panel to add authorized email addresses for your domain(s) to assist in protection from dictionary attacks through your backup MX server. Please select Anti-Spam Control Panel as an add-on during the checkout process to add this feature to your service.

Webservio also offers premium anti-spam protection. If you would like more information on spam prevention, please contact a sales representative at sales@webservio.com or click here to view our Email Defense solution.

We do not need your list of mailboxes to configure email backup. The Mail Bagging setup is very simple on your end, and should only take you a few minutes. All you have to do is to add our mail server as the lowest priority to your MX records. The full instructions are sent to you after signup.

If you choose additional solutions with your Mail Bagging service, such as Email Defense and/or Email Continuity, individual mailboxes may need to be configured. If you will require assistance or have additional questions, please contact a Webservio Customer Care Representative.